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How dian4 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use the lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData retention termsYour right to access or delete
dian4 How dian4 Handles Your Personal Data
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to request your data, flag a concern about how we've handled your information, or ask us to delete your account records, these are the channels we monitor. Send a clear subject line with your registered email address so we can match your request to the right account quickly.

Team online

Email Support

Send your data request or privacy concern to our support address. Include your registered email and account username so we can locate your record without delay.

Live Chat

Open the chat widget from any page in the lobby. Our team can confirm receipt of your request and escalate it to the data team on the same session.

Account Settings

Some data preferences — like marketing opt-outs and cookie choices — are managed directly inside your account settings without needing to contact support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply SSL encryption to every data transfer between your device and our servers — this covers account login, wallet transactions via DANA, OVO or GoPay, and support conversations. Our internal access controls mean only authorised staff can view account-level data, and only when a legitimate operational reason exists. We review these controls regularly. Below are the four areas where your data matters most to us.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby get used most. You can adjust cookie preferences from the banner on first visit or inside account settings.

Account Security

Your password is stored as a hashed value — we never hold it in plain text. OTP verification is required on new device logins to stop unauthorised access to your account and linked wallet.

Data Retention

Active account data is kept while your account remains open. If you close your account, we retain transaction and identity records only as long as applicable law in Indonesia requires, then delete them.

Requesting Changes

You can ask us to correct inaccurate data, export your account history, or delete your profile entirely. We aim to respond to all data requests within a reasonable timeframe after verifying your identity.

Frequently Asked Questions About Our Privacy Policy

These are the questions we get asked most often about data, account privacy and your rights as a dian4 account holder. If your question isn't covered here, reach out via live chat or email.

We collect your name, email address and phone number at registration. Device and session data are collected automatically when you access the lobby from any browser or mobile device.

We store only the transaction reference and wallet identifier passed by the payment processor. Your full wallet PIN, password or linked bank details are never stored on our servers.

Yes. Send a request through live chat or email with your registered account address. We will verify your identity first, then provide a summary of the data we hold on your account.

Contact support via live chat or email and request account deletion. After identity verification, we will remove your profile data and retain only what applicable Indonesian law requires us to keep.

We do not sell your data. We share data only with payment processors like DANA, OVO and GoPay to complete transactions, and with service providers who help us operate the platform under strict data agreements.

We use session cookies for login and analytics cookies to improve the lobby experience. You can manage your cookie choices from the consent banner on first visit or at any time inside account settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.