Reference

Terms That Cover Your dian4 Account

These terms set out what you agree to when you open and use your dian4 account — including how deposits via DANA, OVO, and GoPay are handled, what activities are permitted, and when we may restrict access.

Applies to all account holdersCovers DANA, OVO, GoPay depositsEligibility depends on local lawUpdated terms take effect on publicationContact support for any clause questions
dian4 Terms That Cover Your dian4 Account
TERMS CONTACT

Reach Us About Any Terms Question

If a clause in these terms is unclear, or if you believe a restriction on your account has been applied incorrectly, our support team can walk you through the relevant section. You can also ask support to confirm how a specific rule applies to your DANA, OVO, or GoPay wallet activity.

Team online

Live Chat

Start a live chat session directly from your account dashboard. It is the quickest path to a terms clarification or account-rule question.

Email Support

Send a written query to our support address for complex terms questions. We respond with a documented answer you can keep for reference.

Help Centre

Our Help Centre holds published answers to the most common terms questions, including wallet eligibility, account-use rules, and withdrawal conditions.

HOW WE HANDLE IT

Account Security and Data Practices

We apply account-level security measures to every dian4 account, including OTP verification on login and wallet-linked identity checks when you add DANA, OVO, or GoPay. Data you provide during registration is used only to operate your account, verify transactions, and respond to support requests — not sold or shared with unrelated third parties. Players in Bekasi and across Indonesia can request a summary of the data we hold by contacting support through the live-chat or email channels listed on this page.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required after closure under applicable rules.

Cookie Use

Cookies on dian4 track session state and login status. They do not store wallet credentials. You can adjust cookie settings in your browser at any time.

Account Security

OTP-based login and wallet-verification steps are mandatory. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To request a copy of your personal data or ask for corrections, reach us via live chat or email. We aim to respond within a reasonable timeframe.

Common Questions About Our Terms

These questions cover what our terms mean in practice — from how wallet rules apply to what happens if a term changes after you have already opened your account.

Yes. Every transaction on your account — whether you deposit via DANA, OVO, or GoPay — is governed by these terms. Wallet-specific limits may apply separately.

Updated terms take effect the moment they are published here. Continuing to use your account after that point means you have accepted the revised version.

No. Accounts are strictly for personal use. Sharing login details or letting another person operate your account is a breach and may lead to suspension.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and send a summary within a reasonable timeframe.

Raise it with support through live chat first. Provide your account reference and the specific clause you are questioning. We will review and respond in writing.

Access and eligibility depend on local law. These terms apply to your account use; whether access is lawful in your specific location is your responsibility to confirm.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.